Telecom operators have to diversify their offers
The first, and certainly the one that interests you the most if you follow our blog, is the general trend for telecom operators. The market is today hyper-competitive, integrators, installers, web hosts, printing companies are turning to the operator business to expand their service offerings. Obviously, operators tend to provide new services by going to the path of hosting, office automation ... The watchword is always the single bill for the business customer who will no longer have to multiply technical contacts. It is therefore necessary to diversify, to reinvent itself, knowing that the job of operator is more and more easy to access (just a supplier and equip you with your CFAST).
At CES, the trend is at the Smart Home, certainly, but also at the Smart Office. Many start-ups and companies offer solutions to make office life easier, more fun or more productive. You will find services to facilitate requests, new tools for video or unified communication, presence management systems or data security ... These are services that integrate easily with an almost daily use. Telecom operators, who work in a sector where margins are minimal, will have to look into these new services to identify what could meet the expectations of their customers. Proposing fiber and VoIP will not be enough, industrialize the tailor also no more, this business will tend to corporate concierge: you have a connection problem? it's the operator. Do you have a problem accessing the servers? it's the operator. Do you need tools on data security? it's the operator.
Examples can multiply, but propose innovative and connected solutions is it not the very business of operator?